Refund policy

Thank you for shopping with Vyomees. Because our streetwear is freshly printed on-demand specifically for you, we maintain a strict policy regarding returns and exchanges to ensure the highest quality fulfillment.

⏱️ 7-Day Return Window You have 7 days after receiving your item to request a return or replacement if it arrives defective or damaged. Return requests made after 7 days of delivery will automatically expire and cannot be processed.

📦 Eligibility Criteria (Damaged, Defective, or Wrong Items) We offer a 100% free replacement or refund if your item is misprinted, structurally damaged in transit, or if you received the wrong size/design. To qualify, you must meet the following conditions:

  • Mandatory Unboxing Video: You must provide a continuous, unedited unboxing video along with clear photographs showing the defect and the original courier packaging. Without an unboxing video, we cannot process a free return or replacement.
  • Condition: The item must be entirely unworn, unused, unwashed, and in the same condition you received it.
  • Tags & Packaging: The garment must have all original tags attached and remain in its original packaging.

🚫 Non-Returnable Items & Exceptions

  • Customer Ordering Errors / Change of Mind: Because each item is custom printed upon order, we cannot accept returns, exchanges, or issue refunds if you ordered the wrong size by mistake, changed your mind, or dislike the fit. Please review our size chart carefully before purchasing.
  • Size Tolerance: A minor measurement variance of ±0.5 inches is a standard industry tolerance for apparel manufacturing and is not considered a defect.
  • Sale & Promo Items: Items purchased during clearance sales, using promotional codes, or gift cards are final sale and non-returnable.

🚀 How to Start a Return

  • Step 1: Contact Support — Send an email to vyomees@gmail.com within 7 days of delivery. Include your Order Number, a description of the issue, and attach your mandatory unboxing video and photos.
  • Step 2: Verification & Approval — Our team will evaluate your claim against the printing logs within 2–3 business days. If approved, we will initiate a free replacement order or issue a refund.
  • Step 3: Reverse Pickup — If a return of the physical item is required, we will book a reverse pickup through our courier partner. Please keep the item securely packed and ready for the courier.
  • Important: Do not send items back to the origin address without contacting us first. Unauthorized returns will be rejected.

💳 Refund & Replacement Timeline

  • Replacements: Once your claim is approved, a fresh replacement piece will be printed and dispatched within 2–3 business days.
  • Refunds: If a refund is approved, it will automatically be processed back to your original payment method.
  • Banking Timeline: Please allow 5–10 business days for the funds to reflect in your account, depending on your bank or credit card issuer. If more than 15 business days have passed since approval, reach out to us at vyomees@gmail.com.