Refund policy

Thank you for shopping with Vyomees. We want you to love your purchase. If you need to make a return, we are here to help.
⏱️ 30-Day Return Window
  • You have 30 days after receiving your item to request a return.
  • Return requests made after 30 days of delivery will automatically expire.
📦 Eligibility Criteria
To qualify for a successful return, your item must meet the following conditions:
  • Condition: Entirely unworn, unused, and unwashed.
  • Packaging: Must have all original tags attached and remain in its original packaging.
  • Proof: Requires a valid receipt or proof of purchase.
🚀 How to Start a Return
  • Step 1: Contact our support team at vyomees@gmail.com.
  • Step 2: If accepted, we will email you a prepaid return shipping label and clear dropping instructions.
  • Important: Do not send items back without requesting a return first. Unauthorized returns will not be processed.
⚠️ Damages, Wrong Items, and Issues
  • Please inspect your package immediately upon delivery.
  • Contact us right away if the item is defective, structurally damaged, or if you received the wrong size/design.
  • We will fast-track an evaluation to resolve the issue and make it right at zero extra cost to you.
🚫 Non-Returnable Items & Exceptions
We cannot accept returns or issue refunds for the following items:
  • Sale items or promotional purchases.
  • Gift cards.
  • Custom or personalized merchandise.
  • Perishable, hazardous, or personal care goods.
🔄 How Exchanges Work
  • The fastest way to secure an exchange is to complete a return for your current item.
  • Once your return is received and accepted by our team, simply place a brand-new, separate order for the desired size or design on our storefront.
🇪🇺 European Union 14-Day Cooling-Off Period
  • If your order is being shipped directly into the European Union, you have the right to cancel or return your purchase within 14 days for any reason, no justification required.
  • All standard baseline eligibility criteria (unworn, with tags, original packaging) still apply.
💳 Refund Processing Timeline
  • Inspection: We will notify you via email as soon as we receive and inspect your returned package.
  • Approval: If approved, your refund will automatically route back to your original payment method.
  • Timeline: Refunds typically take up to 10 business days to clear. Keep in mind that banks or credit card providers may require additional time to post the transaction.
  • Support: If more than 15 business days have passed since your return approval and you haven’t received your funds, please contact us immediately at vyomees@gmail.com.